Korean J Fam Pract. 2018; 8(6): 940-944  https://doi.org/10.21215/kjfp. 2018.8.6.940
A Study on Multicultural Families’ Interest and Satisfaction Levels Regarding Medical Checkups
Yu Jung Park, Seon Min Park, In Young Choi, Hee Cheol Kang*
Department of Family Medicine, Severance Hospital, Yonsei University School of Medicine, Seoul, Korea
Hee Cheol Kang
Tel: +82-2-2228-2332, Fax: +82-2-362-2473
E-mail: KANGHC@yuhs.ac
ORCID: http://orcid.org/0000-0002-0309-7448
Received: August 10, 2017; Revised: September 4, 2017; Accepted: September 13, 2017; Published online: December 20, 2018.
© The Korean Academy of Family Medicine. All rights reserved.

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Abstract
Background: This study aims to examine the discrepancies and correlations between the concern (interest) and satisfaction levels experienced by multicultural families in medical checkups and the general characteristics of health examinations. The study included a survey and the analysis of 69 personal and workplace health insurance examination users from multicultural families that are affiliated with the GwangjuBuk-gu Multicultural Family Support Center.
Methods: A descriptive research study was carried out in order to examine the participants’ degree of concern and satisfaction.
Results: The degree of concern and satisfaction regarding medical checkups experienced by multicultural families scored an average of 2.22±0.59 and 2.25±0.35 out of 4 and more than half of the respondents showed a high level of concernand satisfaction in medical checkups. However, respondents’ satisfaction with the results of the health examinations was as low as 15%. The study showed that correlations between the concern and satisfaction levels regarding health examinations were significant (r=0.732, P<0.001), so that a higher level of concern was accompanied by a higher level of satisfaction.
Conclusion: The development of health prevention and educational programs should be based on the results of state-directed examinations of existing social welfare policies. In addition, methods to enhance multicultural families’ concern in health examinations should include marketing strategies. Medical institutions that carry out health examinations should ensure that multicultural families receive sufficient medical care and services. In addition, it is suggested that comprehensive medical explanations regarding treatments and results should be provided by a doctor in order to increase satisfaction levels.
Keywords: Multicultural Family; National Health Programs; Preventive Health Services; Patient Satisfaction; Concern


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